Our surcharges cover variable costs to our business that fluctuate and are outside of our control, such as fuel price.
We chose not to embed these costs in the price of our products and services so that any reductions can then be passed along to our customers by decreasing the associated surcharge, and any increases are transparently communicated.
We utilise three different surcharges:
Variable Fuel Factor (VFF)
Road User Charges (RUC)
Temporary Service Continuity Surcharge (TSCS)
The current variable fuel factor % for domestic services is: