Single parcel tracking can be done through our website using parcel tracking tool. Our tracking tool shows all relevant scan events, so you can stay updated with where it is at in its’ journey.

If you use one of our online shipping platforms, you will be able to access tracking information for all the parcels you’ve sent in one place.

You can also opt to have email or text notifications sent to your customers for each major scan event, so they are kept up to date. Learn about our Parcel Notifications. Note: Parcel Notifications are available on approved shipping platforms and our API.

If something ever goes wrong with a delivery, you will be able to quickly lodge a query in our tracking tool.

Setting up an account can vary with each set-up type and your requirements.

For a simple prepaid account (peel and stick stickers), we can have you set up in as quick as one day. If an integrated despatch system needs to be set up, the average set-up time is around seven days.

NOTE: We realise that you are very keen to partner with us, and the set-up process may seem lengthy, but much like our deliveries, we are very thorough with our set-up process so that you do not have any hassles after that.

No, signature on delivery is included in our services.

Each area is serviced differently, so we have different cut-off times for multiple sites, but in almost all cases we will be able to pick up your parcels on the day you request for a pickup.

We can discuss your options during the set-up process and advise you of your same day collection and despatch times.

Yes, we can set up your existing printer with our system. Please provide us with the Model, name, and brand of the printer during the time of set-up. (Remote access and local PC admin access)

Yes, we can source a printer for you and provide it to you with full integration with our despatch systems.

No, our integrations and set-ups are free of cost!

We integrate with all e-commerce platforms, with 25+ Marketplace integrations with popular platforms like Shopify, WooCommerce, Trade Me, Magento, etc.

Yes, read more about our parcel notifications service to find out more!

We stock a range of Express Packs/Satchels that can be used for a wide range of express courier deliveries. See the full range of our packaging material.

We realise no two businesses are the same though. We will discuss your situation and potential packaging options during set-up.

Read more on how to pack using our packaging guidelines.

Yes, we provide you with most of the necessary stickers, like fragile, this way up, perishables, heavy goods, etc., for easier despatch.