Surcharges

Our surcharges cover variable costs to our business that fluctuate and are outside of our control, such as fuel price.

We chose not to embed these costs in the price of our products and services so that any reductions can then be passed along to our customers by decreasing the associated surcharge, and any increases are transparently communicated. 

We utilise three different surcharges:

  • Variable Fuel Factor (VFF)
  • Road User Charges (RUC)
  • Temporary Service Continuity Surcharge (TSCS)
  • International Demand (as stipulated by our partners)
The current variable fuel factor % for domestic services is:
February 20248.80%
January 20249.60%
December 202310.10%
The current variable fuel factor % for international courier services is:
February 202428.25%
January 202428.00%
December 202331.50%
The current variable fuel factor % for international postal services is:
February 202431.00%
January 202432.00%
December 202332.50%
Road User Charge (RUC) surcharge
Implementation DateRUC surcharge
29 June 20203.5%
1 July 20193.0%
1 October 20182.5%
6 July 20152.0%
Temporary Service Continuity (TSC) surcharge
Implementation DateTSC surcharge
July 20220%
June 20222.80%
May 20222.80%
April 20222.80%
March 20221.80%
February 20221.80%
January 20221.80%
December 20211.80%
November 20211.80%
November 20180.0%
September 20180.45%
July 20180.65%
December 20160.9%