Keep customers returning with courier notifications
Your customers will receive a text or email push notification each step of the parcel journey. They’ll love you for it!
Up to date customers
Improve delivery experience
Keep customers returning
Afraid you’ll lose a customer if you can’t answer their delivery question?
Questions like:
“Where’s my parcel?”
“When will it be delivered?”
“Why isn’t it here yet?”
Give customers an experience worth returning for
They’ll be able to:
Know where their parcel is each step of the way
Choose a safe place on their property to have their parcel left
Know when their parcel has been delivered
It’s easy to use Parcel Notifications
1
Fill out the form
Let us know your details and what ticketing system you’re using.
2
Get enabled
We’ll set them up in your system and let you know when they’re ready to use.
3
Turn courier notifications on
Simply tick a box and your customers will get messages each step of the way.
Stop feeling like the middleman with no answers
You’re the kind of person who wants to give their customers an experience worth returning for. For that to happen, you need your customers kept in the loop with their deliveries.
The problem is, your customers keep asking you tough questions about their deliveries that you can’t answer, leaving you feeling like they won’t buy from you again. You shouldn’t have to deal with delivery questions that you don’t know the answer to. There must be a better way, right?
We understand the frustrating feeling of being the middleman without the answers. That’s why we created Parcel Notifications, so your customers can get a relevant update every step of the parcel journey. Here’s how it works;
1. Fill out quick form with your details,
2. We enable notifications on your ticketing system, and
3. You turn on courier notifications at despatch. Easy.
Start using Parcel Notifications now, so you can stop feeling like customers won’t buy from you again and start giving them a delivery experience worth returning for.
A relevant courier notification for each step of the way
Pick up
When the parcel is picked up.
Out for delivery
When the delivery courier places the parcel in their van.
Delivered
When the parcel is successfully delivered.
Send courier notifications by email for free or text for 24c per consignment.
They’ll love you for it
“Now we save a lot of time and the communication is much easier for our customers. Our customers love it.”
Parcel Notifications will work for you
They’re used by: Medical, Food and beverage, Retail, Construction, Government, Agriculture, eCommerce, Automotive, Health and fitness, Education, Professional services, Transport, and a lot more!
You can use Parcel Notifications on
DespatchIT
Available
eDespatchIT
Available
GoSweetSpot
Available
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Don’t see your ticketing system here?
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If you’re not using one of the listed ticketing systems, you can use Parcel Notifications by submitting an approved manifest data file. Please get in touch with your account manager to know more about this way of using notifications.
Frequently Asked Questions
Yes, request a call with us today and create an account!
Each delivery is unique, and the parcel notifications differ accordingly. However, the three confirmed notifications which go out to all receivers are:
a) Picked up by the courier (email only)
b) Out for delivery (email & SMS)
c) Delivered (email & SMS)
We have two types of parcels notifications available upon request, they cost:
a) Emails – Free
b) SMS – 24c per consignment (includes 2 x messages, in transit & delivery)
No, you need to be using an approved Electronic Despatch System to generate Parcel Notifications for your deliveries.
Our Parcel Notifications have a standard look for all deliveries and include all necessary information about the parcel being delivered.
