Packs and tickets
To send in New Zealand you'll either need to place courier tickets on your item or put it in an Express pack. Here's how to choose and use the right one for you.
Courier tickets
Get the right type and quantity for your item.
Our ticketing system allows you to send items nationwide. Which ticket to select and how many to use will depend upon the destination, weight and size of your item. Have a read of the information below as a guide or use our Ticket Calculator.
Which ticket do I need?
The table below lists our standard tickets but other tickets may be available in some areas. Our Delivery maps and schedules will help you determine which is the appropriate colour coded ticket(s) for your destination. If you have any doubts get in touch with your local branch.
How many tickets do I need?
It certainly pays to check. The number of tickets required is based on the weight or dimensions of your - whichever is greater. Don't forget to include a rural or Saturday delivery ticket if you are using these services. Use our Ticket Calculator or the table below to work out how many tickets to use.
If sending Dangerous Goods ensure a Dangerous Goods ticket is used and all necessary paperwork supplied.
- Click here for help with calculating the size and weight of your package
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Number of tickets required
Use the table below to determine how many tickets you need.
1. Select the size 2. Select the ticket type 3. Select the weight 0 -
5kg6 -
10kg11 -
15kg16 -
20kg20 -
25kgUp to
0.025m3Shorthaul /
Outer Area1 1 1 2 2 Longhaul /
Inter-island1 2 3 4 5 0.025m - 0.05m3 Shorthaul /
Outer Area2 2 2 2 2 Longhaul /
Inter-island2 2 3 4 5 0.05m - 0.075m3 Shorthaul /
Outer Area3 3 3 3 3 Longhaul /
Inter-island3 3 3 4 5 0.075m - 0.1m3 Shorthaul /
Outer Area4 4 4 4 4 Longhaul /
Inter-island4 4 4 4 5 Local items require one ticket per 0.1m3 or 25kg How to Calculate Size
Use the following calculation A x B x C = m3
e.g. 0.3 x 0.3 x 0.5 = 0.045m3
Use the following calculation A x A x C = m3
e.g. 0.3 x 0.3 x 0.5 = 0.045m3- Take the measurement of each dimension in centimetres
- Calculate size = Length x Width x Height (Max
= 0.100m3)
E.g. Length 50cm, Width 30cm, Height 30cm = 0.5 x 0.3 x 0.3 = 0.045m3 - If you don't know the weight you can estimate
it
Calculating Weight = Length x Width x Height x 200 (Max = 25kgs)
E.g. Length 50cm, Width 30cm, Height 30cm = 0.5 x 0.3 x 0.3 = 0.045 x 200 = 9kgs - From the above table identify your destination
and how many tickets should be applied
E.g. If you were sending a 0.045m3 item to a longhaul destination and it weighed 9kg you would need 2 tickets.
Signature Request
If you want the receiver to sign for the delivery, simply tick the 'signature required' box on the courier ticket. This service is available at no extra cost and confirms the item has been delivered.
Please note that items requiring a signature on delivery will not be left at an address, so if you wish to have it dropped off you may not wish to request this.
* Signatures delivery may not be available for rural deliveries.
Saturday Deliveries
We provide Saturday deliveries to most main metropolitan areas. Simply attach a Saturday delivery ticket to your ticketed item and label your item clearly 'Saturday delivery'.
* An item sent as Saturday delivery to a destination not in a Saturday delivery area will be delivered on the next working day.
* Main metropolitan areas include: Auckland, Invercargill, Rotorua, Blenheim, Levin, Tauranga, Christchurch, Masterton, Timaru, Dunedin, Napier, Wairoa, Feilding, Nelson, Whanganui, Gisborne, New Plymouth, Wellington, Hamilton, North Harbour, Whangarei, Hastings, Palmerston North.
Rural Deliveries
We deliver to thousands of rural addresses nationwide. To send an item to a rural address you will need to place an additional rural ticket per 15kg or 0.075m3 on your pack or ticketed item. These tickets can be bought here, and are available in books of 20. Alternatively we can charge the rural portion to your account on pick up. To check whether an intended delivery address is considered by us to be rural / non-urban, use our online Address Checker tool. Please note, items classified as 'Dangerous Goods' cannot be sent to rural addresses.
* Signatures may not be available for rural addresses. Rural deliveries may take up to an additional 48 hours.
Residential Deliveries
We deliver to thousands of residential addresses nationwide. To send an item to a residential address you will need to place an additional residential ticket on your pack or ticketed item. These tickets can be bought here, and are available in books of 20. Alternatively we can charge the residential portion to your account on pick up. To check whether an intended delivery address is considered by us to be residential, go here to use our Address Checker tool.
Courier packs
Which to choose and how to send.
All our pre-paid Express Packs can be sent locally, regionally or nationally at a flat price unless you opt for an additional Saturday, residential or rural delivery service.*
* Items for Saturday, Residential and Rural delivery must include the relevant ticket/s.
Our entire Express Pack range is recyclable, with the Greenpac™ document range being made from recycled material.
Greenpac™ + Loop: The pack that comes back. By choosing a Greenpac™ + Loop pack document you'll be able to send it off the pack and then receive the same pack back. It's the fast, simple, secure and sustainable way to ensure you get a prompt reply. For sending contracts and other documents that need to be signed and returned - this is the ideal choice.
Here's a guide to our range of sizes that you can order online.
- Click here for full details of quantities and dimensions.
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Express pack range
Type Quantity Size Dimensions e11 20/plastic DLE 225mm x 115mm e20 20 / plastic A5 260mm x 190mm e25b 10 / bubble plastic A5+ 280mm x 210mm e40 20 / plastic A4 325mm x 235mm e50 10 / plastic Foolscap 390mm x 280mm e60 10 / plastic A3 415mm x 360mm PP 10 / tough plastic A3+ 440mm x 450mm Greenpac™ document range
Type Quantity Size Dimensions e10 20 / recycled paper DLE 225mm x 115mm DP 10 / recycled card A4+ 379mm x 260mm LP 5 / recycled card A4+ 379mm x 260mm
Service Contracts
Greater convenience with no tickets or packs.
If you require a regular pick up and delivery service, we can provide a contract bag, you pay a set monthly fee and there are no tickets or packs required. Find out more about our Mail Delivery and Pickup services.
