Packs and tickets
To send in New Zealand you'll either need to place courier tickets on your item or put it in an Express pack. Here's how to choose and use the right one for you.
Get the right type and quantity for your item.
Our ticketing system allows you to send items nationwide. Which ticket to select and how many to use will depend upon the destination, weight and size of your item. Have a read of the information below as a guide or use our Ticket Calculator.
Which ticket do I need?
The table below lists our standard tickets but other tickets may be available in some areas. Our Delivery maps and schedules will help you determine which is the appropriate colour coded ticket(s) for your destination. If you have any doubts get in touch with your local branch.
How many tickets do I need?
It certainly pays to check. The number of tickets required is based on the weight or dimensions of your - whichever is greater. Don't forget to include a rural or Saturday delivery ticket if you are using these services. Use our Ticket Calculator or the table below to work out how many tickets to use.
If sending Dangerous Goods ensure a Dangerous Goods ticket is used and all necessary paperwork supplied.
- Click here for help with calculating the size and weight of your package
- Click here for full details of quantities and dimensions.
If you want the receiver to sign for the delivery, simply tick the 'signature required' box on the courier ticket. This service is available at no extra cost and confirms the item has been delivered.
Please note that items requiring a signature on delivery will not be left at an address, so if you wish to have it dropped off you may not wish to request this.
* Signatures delivery may not be available for rural deliveries.
We provide Saturday deliveries to most main metropolitan areas. Simply attach a Saturday delivery ticket to your ticketed item and label your item clearly 'Saturday delivery'.
* An item sent as Saturday delivery to a destination not in a Saturday delivery area will be delivered on the next working day.
* Main metropolitan areas include: Auckland, Invercargill, Rotorua, Blenheim, Levin, Tauranga, Christchurch, Masterton, Timaru, Dunedin, Napier, Wairoa, Feilding, Nelson, Whanganui, Gisborne, New Plymouth, Wellington, Hamilton, North Harbour, Whangarei, Hastings, Palmerston North.
We deliver to thousands of rural addresses nationwide. To send an item to a rural address you will need to place an additional rural ticket per 15kg or 0.075m3 on your pack or ticketed item. These tickets can be bought here, and are available in books of 20. Alternatively we can charge the rural portion to your account on pick up. To check whether an intended delivery address is considered by us to be rural / non-urban, use our online Address Checker tool. Please note, items classified as 'Dangerous Goods' cannot be sent to rural addresses.
* Signatures may not be available for rural addresses. Rural deliveries may take up to an additional 48 hours.
We deliver to thousands of residential addresses nationwide. To send an item to a residential address you will need to place an additional residential ticket on your pack or ticketed item. These tickets can be bought here, and are available in books of 20. Alternatively we can charge the residential portion to your account on pick up. To check whether an intended delivery address is considered by us to be residential, go here to use our Address Checker tool.
Which to choose and how to send.
All our pre-paid Express Packs can be sent locally, regionally or nationally at a flat price unless you opt for an additional Saturday, residential or rural delivery service.*
* Items for Saturday, Residential and Rural delivery must include the relevant ticket/s.
Our entire Express Pack range is recyclable, with the Greenpac™ document range being made from recycled material.
Greenpac™ + Loop: The pack that comes back. By choosing a Greenpac™ + Loop pack document you'll be able to send it off the pack and then receive the same pack back. It's the fast, simple, secure and sustainable way to ensure you get a prompt reply. For sending contracts and other documents that need to be signed and returned - this is the ideal choice.
Here's a guide to our range of sizes that you can order online.
Greater convenience with no tickets or packs.
If you require a regular pick up and delivery service, we can provide a contract bag, you pay a set monthly fee and there are no tickets or packs required. Find out more about our Mail Delivery and Pickup services.