Get ready to pump up the volume
Peak delivery sending, eCommerce & API success, Loud Shirt Day + Win
Make peak sending easy – 8 tips
The holiday season is an incredibly busy time for businesses with customer demand skyrocketing and parcels flying out the door. So it’s extra important to ensure your shipping process is as smooth as possible.
With so much to consider, it can be overwhelming but our tips can make the shipping process simpler and more efficient and your life a little easier this peak season:
1. Use validated addresses
A validated address is a system-verified, well-formatted address, providing the courier all the information needed to deliver the parcel to the correct address. By validating your addresses you can decrease the time it takes to deliver packages, improve first-time delivery rates and, most importantly, drive up your number of happy customers. You can check if a specific address is validated for send on our website.
2. Follow courier company packaging guidelines
Courier networks become increasingly busy during the festive season due to increased sales volumes. To ensure your parcel is treated with care and delivered as quickly as possible, be sure to double-check your package meets all of its requirements before sending. Follow our packaging guidelines for all your parcels to allow for safer and faster processing through our network.
3. Does your package need a signature?
88% of shoppers prefer home delivery, but nearly half of those shoppers don’t usually have someone at home to receive them. If you don’t require a signature for your deliveries, it’s more likely that the recipient will get the package on the first attempt. Save your customers time and hassle and consider the use of an ‘authority to leave’ and include ways customers can choose their safe place for deliveries when they complete their order.
4. Consider multi-part consignments
Consignments are groups of packages with the same destination. If you’re sending a large volume of parcels to one place during the busy season, use multi-part consignments to easily track all parcels and allow couriers to more efficiently plan deliveries. Instead of delivering one in the morning and one in the afternoon or another day, they can deliver all parcels to the one destination in one go. (Tip: Limit multi-part consignments to 10 or less items to avoid delays).
5. Stay up to date
77% of customers would rather shop at a retailer’s website if it showed the delivery estimated time of arrival upon checkout. Being transparent is vital to providing the best experience possible. Add our Network Status Dashboard and Delivery Updates pages to your browser bookmarks so you can always be in the know about possible network delays and set expectations for your customers.
6. Stock up on delivery materials
Be sure to have plenty of packing materials available so your deliveries are safe, secure and ship as speedily as possible. Investing in a supply of quality materials keeps your items safe in transit and saves you dashing out during peak periods to source more. Having express packaging ready to go is beneficial when you need to expedite orders.
7. Take advantage of automated shipping solutions
Automating your shipments can help ensure faster, error-free deliveries while reducing operational costs. Customer calls about order status can make up an incredible half of all incoming calls. Solutions like delivery notifications reduce customer calls inquiring about order statuses and help build trust. Streamline your customer experience, lessen your total workload and reduce the cost of overheads that ramp up during peak times.
8. Contact us if you need to send orders during the peak season
If you’re sending a large volume of parcels during the peak season, it’s worth reaching out to your courier account representative. They can help you plan and coordinate your shipments so they all arrive on time – it’s important to ensure your package is sent before certain dates and you can indicate what hours your business will be open so that deliveries are not made while you are closed.
Though it can be a stressful time for shoppers and shippers, with high demand and delivery timing of extra importance, with the right planning and preparation you’ll ensure your shipments arrive on time and with minimal disruption. Happy shipping!
Avoid deliveries while you’re closed this Christmas
Gear up for the busy season by making sure parcels don’t arrive when your business is closed.
Fill out our Christmas Close Form to let us know your closure dates so your courier has your parcels ready on your return. If you’re only closed on the statutory holidays (Dec 25–26 & Jan 1–2), there’s no need to fill out the form.
Plan ahead — check our Christmas close and send dates to keep things running smoothly.
No account? We’ve got your Xmas sending covered
It’s easy to send your loved ones a gift this Christmas. Use ‘Send a parcel’ to send your Christmas pressies straight from home!
For one-off and occasional sends, you can get a quote, pay online, print your label and book a pick-up from home (or work) without an account.
Ho,
1. Get a quote
Ho,
2. Pay online
Ho… Go!
3. Print your label
October is Cyber Security Month
From bank accounts to false chargebacks, eCommerce Kiwis lose hundreds of millions of dollars to online scams and fraud each year.
Online fraud is a huge problem for eCommerce businesses. For retailers, SMEs, and online sellers, it’s not just about lost revenue – it’s about protecting customer trust.
It’s important to be aware of the different types of fraud out there and take steps to prevent them from happening to you.
We discuss 9 types of online fraud that you should watch out for.
Get the edge over your competitors
How we support our customers’ eCommerce success
Reputation is so important for businesses in a small country like New Zealand and your eCommerce customers expect speed and reliability.
“The key advantage of working with New Zealand Couriers is that they take the stress out of the delivery side of the business. Their customer service team is excellent, and they take the load off our customer support. This allows us to focus on other aspects of the business, like acquiring new customers and doing new exciting things.“
Matt James, Xplosiv Supplements General Manager
Find out how New Zealand Couriers support Xplosiv Supplements who grew from a family owned business operating out of their home to an eCommerce success with 24 nationwide stores dispatching three to four tons of products a day.
Last chance to support Loud Shirt Day!
Turn up the volume this week to support kids with hearing loss.
Every year our team at New Zealand Couriers love joining in the fashion fun for Loud Shirt Day. Donations raised go to The Hearing House, a charity working to enrich the lives of people with hearing loss.
Help make a difference and enjoy a loud shirt day with us this Friday 17th October!
Why our API will work for you
Our API helps you get real-time shipping data into your business platform and manage freight where and how you want.
Here are 5 ways API integration brings immediate benefits:
- Automate your supply chain and reduce double-handling information
- Frictionless self-service setup makes it easy for you to integrate
- Improve accuracy by eliminating opportunities for mistakes
- Improve brand consistency by using one platform
- Experience a seamless flow of shipping data to and from your system
Take advantage of this free service and elevate your delivery experience today!
Competition
Win a (loud) shirt!
We’re about to hit peak volume for your deliveries and wardrobe
Be in to win a $150 voucher for cool Kiwiana brand Mr Vintage. Get a loud shirt or unique gift and spring into the sunny seasons in style.
Answer our simple question to be in the draw.
Congratulations to our winner from the last newsletter – Charlie (Southland) – Enjoy your 6 month ChatGPT Plus subscription!
