Temporary Service Continuity Surcharge

The current temporary service continuity surcharge is:


State Highway One north of Kaikoura re-opened for daytime traffic only on 15 December 2017. This opening came with a number of restrictions including 'single lane passage', 'speed restrictions' and unsealed sections.

There is little or no benefit for our linehaul network from this first opening phase as our vehicles must travel at night - the 0.9% surcharge is remaining in place.

We do continue to monitor the situation, and once normal services can resume on an ongoing basis, the surcharge will be removed. If conditions alter in a way that improves our ability to operate our linehaul network the surcharge will be reduced.

We thank our customers for their understanding of this situation that is beyond our control.


Highway closures as a result of the Kaikoura earthquakes have brought on major unexpected costs to our business in the form of significantly greater transport costs in order to maintain service standards. To help cover a portion of these unanticipated operating expenses we are introducing a temporary 0.9% surcharge to our courier service charges.

Adding a surcharge was a transparent method of sharing these increased costs, and gives us the flexibility to adjust the figure accordingly based on conditions improving or worsening.

It is a flat rate, which makes it easier for you to understand the cost impact on your business, as opposed to complex route based permutations.

This surcharge will be operating separately from our existing flexible fuel factor and road user charges and be applied to the base price independently.

For example:

If the base price is $10.00, FFF is 2.7% for the month and RUCís is 2.0% then the total price would be calculated as follows:
$10 x (2.7% + 2.0% + 0.9%) = $10.56

The temporary surcharge is designed to be removed or changed swiftly, for when the situation resolves or alters (for the better or the worse).

For more information, please refer to our Frequently Asked Questions document.