Temporary Service Continuity Surcharge

The current temporary service continuity surcharge is:

Highway closures as a result of the Kaikoura earthquakes have brought on major unexpected costs to our business in the form of significantly greater transport costs in order to maintain service standards. To help cover a portion of these unanticipated operating expenses we are introducing a temporary 0.9% surcharge to our courier service charges.

Adding a surcharge was a transparent method of sharing these increased costs, and gives us the flexibility to adjust the figure accordingly based on conditions improving or worsening.

It is a flat rate, which makes it easier for you to understand the cost impact on your business, as opposed to complex route based permutations.

This surcharge will be operating separately from our existing flexible fuel factor and road user charges and be applied to the base price independently.

For example:

If the base price is $10.00, FFF is 2.7% for the month and RUCís is 2.0% then the total price would be calculated as follows:
$10 x (2.7% + 2.0% + 0.9%) = $10.56

The temporary surcharge is designed to be removed or changed swiftly, for when the situation resolves or alters (for the better or the worse).

For more information, please refer to our Frequently Asked Questions document.