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Insight into what matters
Dive deep into Ecommerce
This comprehensive report dives deep into the New Zealand ecommerce market and shares insights from merchants just like you.
Where merchants are prioritising investment, the strategies that are working and actionable business tips to help your business, no matter its size.
Start, Grow & Thrive
Our Ecommerce Insights: Merchant 2023 Report is the perfect resource for businesses looking to start, grow and thrive in the modern ecommerce world.
In this report, you’ll learn about:
- The Effect of the Changing Consumer
- Online Selling & Delivery Trends
- Emerging Marketplaces & Platforms
- Merchant Preferences & Challenges
- Ecommerce Strategies that work
- and more!
How we did it
We didn’t just rely on our own expertise.
We worked with international data and insights giant, Kantar.
What we learned:
- There are many established online marketplaces and eCommerce integrations available for your website, and new ones are always emerging.
- Both businesses and consumers want the same things. Choose a delivery partner that gives you flexibility and transparency so you can pass this on to your customers.
- The delivery experience is an integral part of the overall shopping experience and materially affects return business.
- In a post-COVID New Zealand, keeping your business moving forward means investing in more and smarter ways to trade online.
- Make all costs clear to customers at the point of sale and update them on the status of deliveries and any potential delays as soon as possible.