Download the Ecommerce Insights: Merchant 2025 Report – It’s free

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Value remains the top driver in decision making across all consumer spend categories.

Ecommerce continues to thrive, driven by consumer preference for convenience, and the desire for integrated shopping experiences.

In this report, you’ll learn about:

• Digital platforms to target for sales growth

• Rise of omnichannel shopping experiences

• Insights into merchant preferences & consumer behaviour

• Business growth strategies that work

and more!

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Insights into what matters

Merchant Delivery Essentials

At New Zealand Couriers, we understand the critical role that delivery plays in improving customer experience. That’s why we are dedicated to providing you with the insights and services essential for best delivery.

Here’s what Kiwi merchants consider important when it comes to delivery.

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Get an edge over your competitors

Our report offers actionable information that will help eCommerce business managers and owners succeed.

In this report, you’ll learn about:

• Digital platforms to target for sales growth

• Rise of omnichannel shopping experiences

• Insights into merchant preferences & consumer behaviour

• Business growth strategies that work

and more!

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How we did it

We didn’t just rely on our own expertise.

We worked with international data and insights giant, Kantar. 

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What we learned

  1. Kiwi merchants know customer experience is key to acquiring and retaining business, and will be investing accordingly over the coming months.
  2. Repeat customers spend an average of 67% more than new customers; acquiring new customers costs 5 to 10 times more than selling to existing customers.
  3. Omnichannel growth is vital to enhancing the customer journey – research shows over 50% of consumers use three to five channels during their shopping process.
  4. Merchants value seamless technology integration with delivery partners for security, efficiency, tracking, and the ability to scale quickly.
  5. 87% of online shoppers research delivery before finalising purchase decisions. Providing upfront delivery information can greatly enhance customers’ inclination to purchase.
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