Download the Ecommerce Insights: Consumer 2024 Report – It’s free

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Repeat customers spend an average of 67% more than new customers.
Consumer behaviour is constantly evolving. Your point of difference is not if you offer eCommerce but how well you do it.
In this report, you’ll learn about:
  • Online selling & Delivery trends
  • Consumer Preferences and Expectations
  • Changing consumer behaviours
  • Ecommerce Strategies that work
  • and more!

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Insights into what matters

Ecommerce deep dive

New Zealand Couriers has been a crucial part of many business eCommerce strategies for a while now.

So, we thought we’d offer you insights into what doing eCommerce well means for your customers.

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Start, Grow & Thrive

Our report offers plenty of actionable information for businesses wanting to take their eCommerce business to the next level.

In this report, you’ll learn about:

  • Online selling & Delivery trends
  • Consumer Preferences and Expectations
  • Changing consumer behaviours
  • Ecommerce Strategies that work
  • and more!
Get the report now

How we did it

We didn’t just rely on our own expertise.

We worked with international data and insights giant, Kantar. 

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What we learned

  1. Affordability remains a top concern for consumers in New Zealand, 65% of consumers consider rising prices and inflation as their primary concern.
  2. Whether shopping in-store or online, it is evident the customer journey begins with online research and information gathering.
  3. Growing concerns about data privacy have led consumers to become more cautious with sharing personal information – lack of a guest checkout was a top reason for cart abandonment.
  4. 87% of online shoppers conduct research on delivery before finalising purchase decisions, providing upfront delivery information can greatly enhance customers’ inclination to purchase.
  5. Repeat customers spend an average of 67% more than new customers; acquiring new customers costs 5 to 10 times more than selling to existing customers.
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