While you were out
If you are not in to receive an item, we have options for you to make other arrangements...
Missed a delivery?
Arrange redelivery or collect it at your convenience
If you are out when we call, we will leave one of these two cards:
If you have this card call 0800 800 841 to make arrangements.
If you have this card, make your arrangements online.
You can opt to receive your item in the following ways:
- Collection from our branch: Stop by and pick up your item.
- Redirection: Get it delivered to an alternative address (i.e. a workplace).
- Redelivery: Have the item delivered to the same address again.
- Redeliver to Agent: Have it delivered to a New Zealand Couriers agent.
Authority to leave
Never miss a delivery
What is it?
For many areas in New Zealand we offer our customers the chance to receive packages even when they’re not home. This ‘Authority to Leave’ system is quick to join and easy to manage, and it means we can then leave your package at the agreed address without obtaining a signature.
How does it work?
After signing up we provide you with a barcode to place at suitable location on your property (somewhere dry and safe). The courier driver then will scan the barcode for you to track and trace the arrival of your package. So you’ll know when it’s ready and waiting.
How do I get this?
Provide us with Authority to Leave your item at a safe location at your delivery address. To do this complete the Authority to Leave form and send this to your local branch. This Authority would relate to any item addressed to your home.