Help

Get great advice, further detail or browse our FAQs on aspects of our service. As the experts we're here to help you make the most of your couriering.

FAQs

Our frequently asked questions are here to provide you with a quick reference for common queries.

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Using your account

Did you know, a New Zealand Couriers account features a full suite of online tools, additional services and expert advice?

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Surcharges

Find out more about the surcharges added to our products and services.

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While you were out

If we deliver while you are out you can choose from our convenient redelivery or authority to leave options.

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Dangerous goods

Some items you may wish to send have special requirements and some we are unable to carry.

New Zealand dangerous goods
International dangerous goods

Using our online services

A few clicks can open up a world of sending and receiving possibilities. Here you can quickly see all the options.

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Terms and conditions

By using our services, either domestic or international, you are agreeing to our conditions of carriage.

New Zealand conditions of carriage
International conditions of carriage